Do you have a question? Their is a good chance is you may find the answer to your question below. In case your question isn’t answered, don’t hesitate to contact us! We’re here to help you every step of the way.

Bookings

This may not be possible. Contact us to see if it is possible to change the route into another one.

Absolutely. We would love to help you to go over the possibilities.

Yes, this is possible in almost all cases. Please contact us to let us know your wishes.

Most of the times this won’t be possible. Please contact us to see if we can reschedule the dates. The sooner you contact us, the better the chance that we can arrange something.

Yes, most of the time this will be possible. Please contact us for more information.

We cannot cancel the trip of one or more participants and fully reimburse him or her.

The reason is that we may already have made costs for this participant, such as park fees, etc. The further away the departure, the better the chances to be partially reimbursed. In either case we can never fully reimburse the participant as it is more costly to organise trips for smaller groups.

To prevent problems around cancellation we advise participants to take cancellation insurance when booking the trip.

Yes, that is possible. Depending on the time between your booking and the departure date we may not be able to reimburse you. We therefore always recommend taking a cancellation insurance.

Look at the general terms for more information.

Kilimanjaro

Everyone who is fit and has a healthy dose of perseverance can attempt to climb Kilimanjaro or Meru. The following are the exceptions:

  • Minimum age is 10 year.
  • You cannot be pregnant.
  • People which had eye laser treatment shorter than 12 months ago are not advised to climb above 4.000m, and are thus not able to reach the summit.

No. This means that we don’t use rope, crampons or other specialized climbing equipment.

In Moshi. This is the closest city from the Kilimanjaro. The accommodation can be chosen during the booking process. You can read more about it at the accommodation page.

During the climb, you will sleep in huts or tents.

This is difficult to answer. The climb will be more difficult in bad weather for example. Some people are genetically more prone to getting altitude sickness than others, this has nothing to do with your health. Most important is that you have trained well and are in a good physical shape.

Starting at age 10, you are allowed to climb to Uhuru Peak (the highest point). There is no maximum age. To prevent accidents on the mountain, we ask people over 65 to get checked by a doctor on general health before the climb. Young children will need to be accompanied by adults and well prepared.

The oldest person to have reached the summit was 85. This was in 2014.

We will depart a few days before the full moon, so that on the last stage, the nightly climb to the top, we will have the full moon.

Mt. Meru is the second highest mountain of Tanzania (4.562m and the 6th highest of the whole continent of Africa), situated in the Arusha National Park. The mountain is not far from the Kilimanjaro.

So Meru is less high and has fewer visitors yearly because it’s not the highest mountain. Meru doesn’t have Glaciers. Something that the Kilimanjaro does have. On the other hand, does Maru have more rough landscapes and the chances of seeing wildlife are bigger!

Meru can be conquered in three days (the Kilimanjaro in a minimum of five days) and the climb is less difficult most of the time.

Climbing Meru can be perfect acclimatization before conquering the Kilimanjaro.

No. There are two options for Mt. Meru. A 3- and a 4- day climb. If you choose for the 4-day climb, you will walk back down in two days instead of one. So that won’t add acclimatization days to the climb.

Because of the lower altitude of Mt. Meru, adding an acclimatization day wouldn’t add much value.

Meru has got only one route to the top. The Kilimanjaro has got five different options.

If you have the preference to stay in a hut (for 4 persons) or when you have limited time, pick the Marangu route.

Do you want a beautiful but not too difficult route? and do you like to be surrounded by a bit more people? Choose the Machame route.

Is quietness during the climb important for you? Then choosing the Umbwe, Lemosho or Rongai route would be a good one!

The Umbwe route is a good choice if you are well trained and looking for a more challenging and unconventional route.

Overview Kilimanjaro routes

The Marangu (the “Coca-Cola” route) is considered the easiest route out of all the routes to the summit. This is the only route where the nights will be spent in huts instead of tents. The Machame (the “Whiskey-route”) route is similar to the Marangu route in terms of difficulty. This would be the second easiest. The names Coca-Cola and Whiskey came from a long time ago when the difference between the two routes was way bigger. Nowadays one is not way easier than the other.

If you prefer to sleep in huts and don’t mind to take the same route up as well as down, then your pick would be the Marangu route. If you prefer to sleep in tents or have two different routes up and down, Machame is the better option. Other options (all with tents) are Lemosho en Rongai (both a little bit more difficult than Machame and Marangu) and Umbwe (the most difficult route).

For certain routes, it is possible to climb to the summit via the so-called “Western Breach”. This route is more difficult but mainly more dangerous.

Overview Kilimanjaro routes

No, from the start of the climb, we are obligated to keep to the submitted program. The travel schedule is passed on to the Tanzanian authorities before the climb.

The temperature lies generally between -5°C (23°F) and -10°C (14°F) degrees Celsius. With a strong wind, it is possible to reach a feeling temperature of -30°C (-22°F) degrees Celsius.

The most important is to wear and bring layers. Some people are cold more easily than others but if you bring enough layers, you can adjust your clothing to the temperature.

Over here you can read more about the equipment (The advice is the same for the Kilimanjaro and Meru).

Because the climb is not a technical climb, it won’t be necessary to bring ropes and that kind of equipment. The things that you do need can be found on the equipment page.

Deadly accidents are very rare. When you are well prepared and pay attention to your body and our guides, the climb is very safe.

Most accidents happen when climbers push themselves too hard and ignore the telltale signs of altitude sickness.

In case something does happen, our trained guides all have First Aid kits, telecommunication devices and all camps have special wheelchairs (looking a bit like a wheelbarrow), which makes it possible to descend very quickly. The mountain routes also have helicopter pads in case someone needs to be evacuated.

It is important to have an insurance that covers mountain climbing and evacuation with a helicopter when needed.

More information about travel insurance.

On the Kilimanjaro, there is reception all the way to the summit! However, the signal is not very strong and can be hard to find. Sometimes you’d need to look for a good spot.

Pay attention: There are no or limited possibilities to charge your phone. So make sure your phone is fully charged before the big climb starts and reduce the battery usage.

Advice: Check the costs for mobile data use in Tanzania before departure. You could choose to switch your phone off or to put it on airplane mode to prevent high costs for mobile data.

Oxygen masks and cylinders won’t be brought during the climb and are normally not required. Oxygen systems are generally speaking necessary above 7000m altitude.

Safari

We organise safari’s to all parks in Northern Tanzania. These are: Ngorongoro Conservation Area, Serengeti National Park, Tarangire National Park, Lake Manyara National Park, Arusha National Park and Mkomazi National Park.

More information on these parks.
Overview of all our safari’s.

Tanzania

Most of the hotels and coffee shops will have a Wi-Fi connection that can be used for free or for a small fee. It’s a good idea to install a VPN on your phone or laptop for additional security, when using these.

Besides that, Tanzania has a lot of internet cafes. However, using one is not completely safe. Which is a worldwide problem and is not limited to only Tanzania.

A third option is to use a Tanzanian SIM card. You can rent one with us, or they are for sale on the streets.

This differs per region. For better insight, have a look at our climate diagrams on our climate page.

The official languages are Swahili and English. Most, but not all people can speak English very well.

The UK is GMT+0, Tanzania is GMT+3. There is no winter and summertime in Tanzania. Looking at the US, it depends on where in the US you live. New York, for example, is GMT -5. The time difference during the summertime will be one hour less than during the wintertime. So living in the UK, the time difference during the summertime will be 2 hours (two hours later in Tanzania), in the wintertime, this is 3 hours. Looking at New York, you are talking about a 7 hours time difference during the summertime and an 8 hour time difference during the wintertime.

The bigger cities like Moshi, Arusha and Stone Town at Zanzibar will have several ATMs that accept Maestro, MasterCard, and Visa. The ATM’s payout in Shillings and have a daily limit.

The official currency is the Tanzanian Shilling (TZS). Besides that, some places (such as hotels) also accept the US Dollar.

Older dollar notes or dollars with a value of less than 50 dollars are not always accepted because they are difficult to exchange into shillings. Euros are not preferably accepted but can in that case be changed into shillings or dollars at one of the many currency exchange offices.

The power grid that is used in Tanzania is 230V and the British “3-plug” power plug is used. We recommend bringing an adaptor with you in case your electrical devices are not of British origin. They are for sale in a few little shops in Tanzania in case of an emergency.

The trip

That is not standard. However, can be arranged for a certain fee. All our local tour guides in Tanzania speak English and will accompany you from the moment you step out of the plane in Tanzania until the moment you fly back to your home country.

No, you won’t be picked up or returned to your home address but you will be picked up from and returned to the airport in Tanzania. So you can start your trip without any worries! We will be waiting for you.

That will depend on where you are flying from. When you give us the airport of departure, we will be more than happy to assist you with questions or booking the flight.

Yes. Pay attention to the fact that a lot of travel insurances don’t cover mountain climbs. If you have comprehensive travel insurance, you might need to get additional insurance that covers climbing the Kilimanjaro. When in doubt, always contact your insurance company.

Yes, you probably do. Please check if you need one on time and apply for one on time as well, but not before 3 months before your departure date due to the validity of the visa.

This is possible, however, officially they are not meant to give out visas this way. So this approach should be taken at your own risk and we don’t recommend doing so. The costs for a visa are US$50 at the border.

Vaccination for yellow fever is obligated when you recently visited a yellow fever country.

Other vaccinations aren’t obligated but could be recommended for you personally. Please contact your doctor to discuss your need for any vaccinations and tell him all the activities you are planning to do (climbing, safari, diving, visiting Zanzibar, etc.) in Tanzania and the duration of your holiday.

There is a risk to get infected with Malaria in Tanzania. Therefore, Prophylaxe (Malaria pills) are recommended. There are several kinds of pills on the market. You can ask your doctor for more information about these different pills. Also, visit our page vaccinations and health.

A lot of travel insurances exclude mountain climb trips. Make sure you are covered before you leave for Tanzania. Check your policy or call your insurance company to make sure you’re good to go if you don’t know if it’s included.

Zanzibar

No. There are bus connections between Moshi and Dar-es-Salaam, from where you could take a Ferry. But due to regular delays and other problems that can occur on the way, we don’t offer this option.

With a PADI open water certificate: a maximum of 18m.

With a PADI open water advanced certificate: a maximum of 30m.

A maximum of 18 hours after multiple dives.

We have planned enough time for you before the flight with our diving programs.

Choosing for Elearning, you won’t receive a hard copy. You could order one separately. On Zanzibar, you will receive a log and dive planner.

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